Do you want to work along and learn from former SpaceX employees?
Are you looking for a workplace where your voice is heard?
Do you want to get to know the ins and outs of the space industry?
The industries we serve don't have a plan B
Manufacturo powers operations for companies building rockets, fusion reactors, next-generation aircraft, and hypersonic defense systems. Our clients aren't optimizing widgets - they’re engineering the infrastructure of the next century.
We're a SaaS company spun out of a proven software organization, with a team that includes former leaders from SpaceX. We move fast, we operate globally, and we don't settle for average in anything we do.
Manufacturo is building the operating system for the most ambitious manufacturers on the planet. We'd like to find someone who thinks this matters.
About The Role
We're looking for a motivated CSM based in Kraków to support our European customer portfolio. You'll work closely with senior CSMs, learn how to manage enterprise customer relationships, and gradually take ownership of your own accounts.
You will report directly to a Senior Customer Success Manager.
Fluency in French or German is a plus as several European customers operate across those markets.
In the first month, you'll build deep product knowledge and shadow existing customer relationships. By month two, you'll begin direct customer contact supported by your Senior CSM. By day 90, you'll have a clear view of your portion of the portfolio and be actively contributing to our Voice of Customer process.
What you'll own
Customer support & account health
Monitor adoption signals, usage data, and health scores
Support onboarding of new customers through their early lifecycle stages
Escalate risks and issues in collaboration with your Senior CSM
Customer partnership
Build relationships with key stakeholders within customer organizations
Serve as the day-to-day point of contact for customer questions and needs
Support preparation of business reviews (QBRs)
Feedback & growth
Relay structured customer feedback to Product and Engineering
Identify potential expansion opportunities and flag them to the team
What we're looking for
2-4 years of experience in Customer Success, Account Management, or a similar role (B2B SaaS or technical environment)
Fluent English written and spoken; French or German is a strong plus
Strong communication skills and a genuine customer-first mindset
Analytical thinker comfortable working with data and drawing conclusions
Ability to thrive in a fast-moving startup environment
Nice to have
Familiarity with CS tooling (HubSpot, Gainsight, ChurnZero, or equivalent)
Interest in aerospace, defense, or advanced manufacturing
Experience in an enterprise SaaS environment
What we offer
Real impact - your customers are building rockets and clean energy infrastructure
Mentorship and a clear growth path within a global CS team, reporting to a Senior CSM
Competitive compensation with performance-based bonus tied to KPIs
Hybrid work model - 3 days in the Kraków office, 2 days from home
Private medical cover and group insurance
Multisport card
Recruitment process
* The entire recruitment process takes no longer than two weeks in total.
Step 1
You apply for this position online.
Step 2
After our HR department reviews your application, they schedule a 30-minute telephone conversation to get to know you better.
Step 3
You are invited for a technical interview that lasts around 1,5 h.
Step 4
After a positive recommendation from the technical stage, we will arrange a 30-minute meeting with the Manufacturo management team.
Step 5
You are offered the position.
Step 6
Your first day at Manufacturo.
